Shipments and returns

DELIVERY CHARGES:

The shipping costs are not included in the design prices and are offered free of charge by Manuela Biocca for metropolitan France, Andorra and Monaco only. The parcel will be sent via priority air mail (Colissimo signed for and insured package, with tracking number), which guarantees the security of the shipping thanks to the tracking number and the delivery against signature. The tracking number will be communicated when shipping will be done. Your designs will be shipped, well-protected in their packaginf and blister pack garanteeing their protection.

The parcels will be sent outside France by priority air mail (signed for and insured package, with tracking number), which guarantees the security of the shipping, thanks the tracking number and the delivery against signature. Delivery charges outside the French territory, Andorra or Monaco are calculated according to the total weight of the package by the current postal rates. Orders over 1,000 Euro will be delivered free of charge.

CANCELLATION RIGHT AND STATUTORY CANCELLATION PERIOD - TERMS OF REFUND:

Buyers, non-professional individuals, benefit from a statutory 14 day cancellation period from the delivery of their order to return the product to the retailer in order to exchange the goods or to be refunded without penalty, excepting the cost of return.
This cancellation period and the return of the designs is not applicable for the corsets – underbust corsets – corset belts, that are designs that are made to order, to the specific waist size of the client and handmade.
The cancellation period and the return of the designs remains nevertheless possible for designs that are unique pieces, one size designs such as jewelry, bags and accessories, hats, bracelets, hair accessories, spats and garters, cloaks and one size belts.

Ordered items must be returned via priority air mail (signed for and insured package, with tracking number), unworn, unwashed, in their original packaging without any defects due to mishandling and without stains to : Biocca Manuela, 4 Rue Milton, Le Soleil d'Or, 06400 Cannes, France.
Items will be carefully checked before any refund is processed. Manuela Biocca fashion designs are traditional production luxury goods in limited edition or unique item designs, requiring a perfect condition of return. However, if the items are not returned to our premises in their original condition, no refund or exchange will be done.

Any claims, exchange, repair or refund requests must be made by email (contact@manuelabiocca.com).
This email must mention the order number, the invoice number, contact details (name and address), the references and names of the designs that you wish to send back, as well as the motive of the return. Please contact us before making any return.

The Return of the goods will only be made by Priority air mail (signed for and insurance, with tracking number) in order to secure the return of these items. Otherwise, the customer shall be responsible for any lost package, in which case the items shall be non-refundable.
We urge you to take insurance at the moment of the shipping: if the parcel reaches back our premises in a damaged condition and that consequently the goods within have been damaged, we shall not be able to process a refund or an exchange.
The buyer will be refunded for their purchase as soon as possible and no later than 14 days from the date Manuela Biocca - Victorian Woman is informed, by PayPal, bank transfer (minus bank charges)or by providing the customer with an asset value of the order amount.

No protests will be possible if the objects are faithful to the product description.
If the items received are not those you have ordered, the costs of return will be at our expense

If the buyer wants to make an exchange, they shall inform us before returning the item they wish to exchange. We will reply via email or phone as soon as possible.
In this case, if your choice is a less expensive good, the difference will be refunded. If the item is more expensive, the payment of the difference will be asked for.
The return of the goods will be chargeable to the customer.

In the case of a personalized order, the statutory 14 days cancellation period is not valid as a result of the customizing of the order. Therefore, no returns will be possible.


DELIVERY AND GEOGRAPHICAL AREA :

Deliveries are made to metropolitan France, Andorra and Monaco, and in most parts of the world.

Deliveries are made to the address indicated at the moment of the order by the customer and that can only be located in the agreed geographical area .

The majority of Manuela Biocca designs are made-to-order:
The item will be shipped after 7 working days of manufacture from the date of the order as far as all items are concerned except Victorian jewelry, hair accessories and hand jewelry, for which production time is 3 working days.
If the order requires the manufacture of several items, Manuela Biocca will expand its production time to 10 working days and 7 working days for Victorian jewelry, hair accessories and hand jewelry.
Is these delivery terms were not respected, the client has the right to cancel his order and ask for its refund.

The delivery terms mentioned above do not take into account the delivery time of the goods from the manufacturing premises to the place of delivery chosen by the customer.
Delivery time announced by the Post Office are 48 hours for France, Andorra and Monaco, 6-8 business days for the French overseas departments and territories (DOM-TOM), 5 -10 working days for other countries in the European Union and the rest of the world.
These delivery time limits are only approximate. A delay in the delivery of the order due to the carrier cannot be attributed to Manuela Biocca. No order can be cancelled for this purpose.

All products supplied by the seller are covered by the legal guarantee provided by the Article 1641 of the French Civil Code concerning hidden defects making the items unfit for use.
The warranty does not cover any product failure linked to an abnormal use by negligence or fault from the customer.


LOYALTY PROGRAM BY MANUELA BIOCCA DESIGNS :

From 2015, Manuela Biocca has created the following loyalty program to reward its loyal customers : each 10 € spent correspond to 1 point. Each point permits to have a 0.40 € discount. These points are valid for 365 days and can be spent for a minimum order of 100 €.